By accessing or using the Save A Life platform, you agree to the following terms. Please read them carefully before using our services.
1. Who We Are
Save A Life provides safety education, first aid training, emergency preparedness programs, and related learning services through online and offline platforms.
Services may include:
- First Aid Training
- Emergency Response Training
- Prepared Parent Programs
- Active Lifestyle Safety Training
- Corporate Training Programs
- Online Courses via LMS
- Certification Issuance
- Safety Awareness Campaigns
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Identification Information
This may include:
- Full name
- Date of birth
- Gender
- National ID or identification number
- Email address
- Phone number
- Residential address
- Organization or company name
2.2 Training and Participation Information
We may collect:
- Training registration details
- Attendance records
- Training performance
- Assessment results
- Certification records
- Course completion status
- LMS learning activity logs
2.3 Payment Information
Payments may be processed through secure third-party payment providers.
We may collect:
- Transaction details
- Payment status
- Billing information
2.4 Health and Safety Information (Limited Use)
For safety purposes during training, we may collect:
- Emergency contact details
- Allergy information
- Relevant medical conditions
- Physical limitations relevant to training safety
This information is used only to ensure participant safety during training activities.
2.5 Technical and Usage Information
We may automatically collect:
- IP address
- Device type
- Browser type
- Website usage data
- Pages visited
- Login activity
- Cookies and tracking technologies
3. How We Use Your Information
We use your data for the following purposes:
- To register participants for training
- To manage learning accounts
- To deliver training services
- To issue certificates
- To verify training completion
- To communicate training schedules
- To send reminders and updates
- To manage corporate bookings
- To process payments
- To ensure participant safety
- To provide customer support
- To improve services and training quality
- To comply with legal obligations
- To send newsletters and promotional materials (if consented)
4. Legal Basis for Processing (Where Applicable)
We process personal data based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate interests in delivering training services
5. Sharing of Information
We may share personal information with:
- Certified trainers and instructors
- Training partners
- LMS platform providers
- Payment gateway providers
- IT and hosting service providers
- Certification partners
- Government authorities (if legally required)
6. Data Security
We implement reasonable technical and organizational safeguards, including:
- Password-protected systems
- Access control restrictions
- Secure server environments
- Limited access to authorized personnel
- Periodic system monitoring
7. Data Retention
We retain personal data only as long as necessary.
Typical retention:
- Participant records: Minimum 5 years
- Certification records: May be retained longer
- Payment records: Based on legal requirements
After retention periods expire, data may be securely deleted.
8. Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Enhance user experience
- Analyze usage patterns
- Support marketing activities
Users may disable cookies through browser settings.
However, some features may not function properly.
9. User Rights
Users may have the right to:
- Access personal data
- Correct inaccurate data
- Request deletion of data
- Restrict certain processing
- Request a copy of their data
Requests can be submitted via our official contact email.
10. Children's Privacy
Some Save A Life programs may involve children.
In such cases:
- Personal data of minors is collected only with parental or guardian consent
- Parents or guardians are responsible for providing accurate information
- We take additional precautions to protect children's privacy
11. Emergency and Safety Information Use
Emergency contact and health-related information is collected solely to:
- Support emergency response
- Protect participant safety
- Assist trainers during incidents
This data is handled with strict confidentiality.
12. Third-Party Services
We may use third-party services such as:
- Payment processors
- LMS platforms
- Email communication tools
- Analytics services
These providers are required to maintain confidentiality and data protection.
13. International Data Transfers
If data is stored or processed outside Indonesia, we ensure reasonable protection measures are applied.
14. Marketing Communications
Users may receive newsletters and updates.
Users may unsubscribe at any time.
Each email includes an unsubscribe option.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on the website.
16. Contact Information
For privacy-related inquiries:
Save A Life
Email: hello@savealife.id
Phone: +62 0858 2000 2299